Shipping policy

Shipping Policy

By placing an order with National4x4, you agree to the shipping terms outlined below.

Order Processing
Most in-stock items ship within [24 business hours / a few hours] of your order being placed, depending on the time of day the order comes in. Orders placed on weekends or holidays are processed the next business day. We do not process or ship orders on major holidays.

Some items may be special order or drop-shipped directly from the manufacturer, in which case processing times may vary — we'll notify you if your order requires additional lead time.

Shipping Carriers
We ship using [UPS, FedEx, and USPS], depending on the item, its size, and which warehouse it ships from. We can only ship using our own shipper accounts and are unable to ship on a customer's personal carrier account.

Free Shipping
Free shipping is available on certain brands within the continental United States. Free shipping is shipped via [UPS Ground / FedEx Ground / USPS] and does not apply to Alaska, Hawaii, Puerto Rico, or international destinations.

Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Oversized or freight items (such as bumpers, roof racks, or large suspension components) may incur additional shipping charges, which will be shown before you complete your purchase.

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. If you don't see it, please check your spam/junk folder. You can also track your order by logging into your account at [national4x4.com/account].

International Shipping
At this time, we ship within the United States only. International shipping is not currently available, but may be offered in the future.

Local Pickup
Local pickup is available in Northern California. Please contact us before placing your order to arrange a pickup time.

Damaged Shipments
Please inspect your package carefully upon delivery. Note any visible damage before signing for or accepting the delivery. Even if the outside of the package looks fine, please open it as soon as possible and check for hidden damage. If your item arrives damaged, contact us within 24 hours at [support@national4x4.com] so we can begin a claim with the shipping carrier. Damage claims require that the issue be reported and, where possible, documented with photos before the item is installed or used.

Lost Packages
If a package is lost in transit, please contact us so we can open a claim with the shipping carrier. Claims can take 2–3 weeks to resolve, and the carrier may reach out to you directly to confirm details — please respond promptly, as failure to do so can result in a denied claim. We're unable to issue a refund or reshipment until the carrier confirms the package is officially lost. All lost package claims must be reported within 30 days of the expected delivery date.

Shipping Protection
We offer optional shipping protection at checkout through Extend, which covers lost, stolen, or damaged packages during transit for a small additional fee. Read their terms and conditions on our site for more information.

Refused or Undeliverable Shipments
If a shipment is refused at delivery (for reasons other than shipping damage), or is returned to us as undeliverable due to an incorrect address provided by the customer, it will be treated as a return and subject to our standard restocking fee. See our Return & Refund Policy for details.

Order Changes & Cancellations
You may request a change or cancellation to your order as long as it has not yet been processed or shipped. Once an order has shipped, it cannot be changed or intercepted. Please contact us during business hours at [support@national4x4.com] to request a change.

Questions?
If you have any questions about your shipment, please contact us at [support@national4x4.com] or during business hours, [Mon–Fri, 9am–5pm PST].