Refund policy

At National4x4, we stand behind every part we sell — built tough, backed right. Here's how returns, warranties, and shipping issues work.

By shopping on national4x4.com you agree to our terms and conditions and refund policy.

Returns

We accept returns on all unopened items within 30 days, with no restocking fee and no questions asked (some restrictions apply, see * below). Buyer pays for return shipping. You must obtain a return authorization from us, and we will provide you with the correct return shipping address. For items over 30 days, please contact us. No returns accepted after 45 days. For opened items, please contact us first, and in most cases we will accept the return with a restocking fee (in most cases, the fee is charged to send the item to the manufacturer for inspection and reboxing). In cases where the unopened item arrives to us with the box damaged, a restocking fee may apply. Original shipping cost is non-refundable, and for items with free shipping, our shipping cost is non-refundable. Sales invoice must accompany ALL returns, warranties and cores. All merchandise MUST be returned in original packaging and in resalable condition. No returns on installed items, opened electrical items, liquids, special orders, and no returns without an RGA (Returned Goods Authorization) number. Manufacturer's warranty only. For electrical items, we can offer an exchange if the item is determined to be defective by the manufacturer. For all warranty claims, customer must go through the manufacturer, as the manufacturer is offering the warranty. In the rare case that you receive the wrong part number, we will pay all costs to get that part back to our warehouse and ship you the correct part.

If an item is defective, manufacturer warranty applies during the warranty period. No returns on defective items. Any defective item will go through the warranty process to determine if the item is a manufacturer defect, and if so, the defective item will be replaced or repaired by the manufacturer.

Absolutely no returns on wheels that have had tires mounted, balanced, or been bolted down.

In order to get a refund for a product, the product must be returned.

* Some exceptions apply to our return policy depending on the product/brand — please contact us first. Some items have a restocking fee and some items are not returnable.

No returns on items missing parts. If an item is missing parts that it should come with, we will gladly work with you and the manufacturer to ensure you get everything the part comes with. No returns on items returned damaged. If an item is damaged, it's your responsibility as the shipper to open a damage claim with the shipping company. We will work with the shipping company to provide them the item back, but it cannot be accepted as a return. If the item was damaged before shipping, it also cannot be accepted. Damage includes scratches, chips, markings, or other physical damage.

If an item arrives damaged, you must notify us before you install it. If you install it, we can no longer file a damage claim with the shipping company and cannot provide a refund or exchange. We must know about the damage within 24 hours to ensure we are within the allowable timeframe of a claim submission with the shipping carrier.

All used engines, used parts, clearance items, and discontinued items are sold AS-IS. No refunds or exchanges.

We cannot accept returns on the following items:

  • Body kits, bumpers, side skirts, carbon fiber spoilers & accessories
  • Electronics (unless unopened)
  • Intellectual property such as DVDs and books (unless unopened)
  • Custom built or special order items
  • Items which have been installed, used, scratched, modified, or altered

Please contact us for any returns at support@national4x4.com and please include your order number and a description of the problem with pictures if applicable.

The physical returm address is provided when your return is approved. However, returns are not accepted here, so please contact us first before sending anything back. Any packages without a return authorization will be refused.

Restocking Fee

Restocking fees can range from 5% to 25% depending on various factors. Please contact us for your specific use case. Restocking fees are charged on items that are opened, which require us to ship the item to the manufacturer for inspection and reboxing. For unopened items, there is no restocking fee unless the package comes back damaged and needs to be reboxed. Shipping charges are non-refundable. For orders with free shipping, the original shipping charges will also apply. In some cases, restocking fees also apply to orders that have been cancelled once the order has started to process. Many times, once an order starts to process, it gets sent directly to shipping, and we are unable to pull the item from the shipping truck.

Lost Packages

Our responsibility is to prepare your item for shipping and hand it off to the shipping company. Sometimes the shipping company misplaces the package or loses it entirely. In the event this happens, we will gladly open a claim. Claims can take anywhere from 2–3 weeks for the shipping company to complete. During this time, the shipping company will reach out to you and you must speak with them, or they will deny the claim. Ultimately, delivering the package to you is the responsibility of the shipping company. We cannot issue refunds or reshipments on lost packages until the shipping company confirms the package is lost, as they might have misplaced it and can still deliver it. We will work with our customer and the shipping company on a resolution.

All lost package claims must be reported within 30 days or we are unable to help.

Refused Shipments

If you refuse delivery on any item (except for deliveries refused due to shipping damage), it will be treated as a return and charged full restocking fee.

Order Changes

You may request a change to your order, provided your order has not already been processed and shipped. Please contact us during business hours to change your order. If an order has already shipped, it cannot be changed.

Warranty

Any product warranty issue must go through the manufacturer of the product. National4x4 is not liable or responsible for anything related to any products that we sell.